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HTPN Referral Process
Dedicated solely to the prevention, rehabilitation and assessment of injuries
- HTPN Referral Line — 866.530.3940
- HTPN Referral Fax — 904.541.0616
- HTPN Referral E-mail — referrals@htpn.com
Streamlining the Referral Process
Single Point of Access
HTPN offers a single point of access for multiple therapy providers in several states. Referrals can be made by telephone, fax, e-mail, or through our website. Our call center is comprised of licensed health care professionals, including physical therapists, an occupational therapy assistant, massage therapist and an exercise physiologist. We provide quality therapy referral coordination and the ability to immediately answer questions regarding therapy.
Facility Matched
From the referral source, the HTPN Referral Coordinator records patient information, objectives of treatment and type(s) of services requested. The nearest facility matching the request is located through our mapping system.
Patient Contacted
The patient is contacted by the HTPN Referral Coordinator to schedule. Often, HTPN coordinates the service requested through a three-way call including the patient, the therapy provider and HTPN . Patients are normally scheduled within 48 hours.
Weekly Summary
Once the patient begins treatment, HTPN requires weekly documentation through progress reports from evaluation to discharge. This weekly summary affords effective monitoring of the treatment by quantifying progress towards treatment goals. Reports are provided to the referral source in a timely manner.
Service Management
Throughout treatment, HTPN manages the requested service through audits with a licensed professional (Occupational or Physical Therapist) to ensure that the appropriate treatment and care are performed. HTPN also monitors to ensure that the referral source is receiving the appropriate documentation to identify progress, physical demand ratings, and status. This will alert treating physicians of the release of job specific tasks restrictions to allow an appropriate return to work.
Our goals:
- Total management of the service requested from inception through completion.
- Optimization of the service requested and minimization of paperwork and management for the referral source.
